h0iuk Terms and Conditions

Hello!

Welcome to the Haus of Impaler terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Delivery Information, and Privacy Policy & Cookie Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us at h0i@lovelyplugly.co.uk.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

 

ABOUT THE HAUS OF IMPALER

h0i.uk is a site operated by CJ McAllister, trading from:
Haus of Impaler
72 Basils Road
Stevenage
Herts  SG1 3PU
United Kingdom.

Please note that this is an office address only, stock is not kept here and there is no collection service.

We are always contactable by email as well: h0i@lovelyplugly.co.uk. Please allow two working days for a response.


EMAIL NEWSLETTER
If you sign up to our newsletter your email address will be used to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

 

PAYMENT AND PRICING
PayPal accepted.

All sales are made in £, prices converted to $ / € are approximate. If you purchase in $ / € you may be charged a slightly different amount from the site's approximation, due to varying exchange rates used by different payment methods.

All prices E&OE.

 

REFUNDS AND EXCHANGES
Returns are only accepted with sealed items.

ITEMS DAMAGED IN TRANSIT
Please inform me within 48 hours of receipt if your items have arrived damaged. Please do not dispose of any packaging as I may need this for a claim against the carrier. I will not exchange or refund any unsealed/used items.

INCORRECT ITEMS
Please inform me within 48 hours of receipt if you have received the wrong items. I will not exchange or refund any unsealed/used items.

DISTANCE SELLING REGULATIONS
You may cancel and return your order within 14 working days of receipt. I will not be able to exchange or refund made-to-order/custom orders (unless defective) or unsealed/used items. I will not refund the cost of your return postage.

If you need to return something, please obtain and keep your proof of postage

Please allow up to 14 days for a refund.

 

MADE-TO-ORDER/CUSTOM ORDERS
Once your made-to-order/custom order has been paid for, you have the opportunity to cancel it before it reaches the 'In Production' stage of it's life. You will be informed by email when your order reaches this stage. You can still cancel the order after it is 'In Production', but there will be a 25% penalty incurred for this (excluding shipping charges, these are refunded fully). I do not offer refunds or exchanges on custom items unless they are wrong / damaged.